CX InnovAtIons

AI and Partnerships Revolutionizing CX

This episode covers how AI has become essential for transforming customer experience, with a focus on Zendesk's acquisition of Ultimate.ai and their advancements in virtual agents. Learn about the importance of partnerships, including insights from a 729 Solutions project, and discover tools and events like Zendesk Relate 2025 shaping future CX strategies. Don’t miss practical tips for leveraging AI and collaborative solutions in your CX initiatives.

AI Trends Reshaping Customer Experience

This episode highlights key AI trends transforming customer experience. From CX Trendsetters achieving 128% higher ROI through advanced tools to SMBs using voice AI for scalability, we examine how leaders are leveraging personalization and emotionally intelligent AI. Learn about the risks and opportunities shaping the future of CX across industries.

Zendesk's AI-Powered Customer Experience Journey

Zendesk has transformed CX with AI-driven tools like Agent Copilot, achieving 80% automation and enabling real-time personalization. From Freedom Furniture’s faster response times to healthcare cost reductions, this episode explores how Zendesk combines innovation, partnerships with OpenAI, and responsible AI to meet modern customer expectations and deliver business value.