Published OnJanuary 9, 2025

AI Trends Reshaping Customer Experience

This episode highlights key AI trends transforming customer experience. From CX Trendsetters achieving 128% higher ROI through advanced tools to SMBs using voice AI for scalability, we examine how leaders are leveraging personalization and emotionally intelligent AI. Learn about the risks and opportunities shaping the future of CX across industries.

Chapters (5)

CX Trends 2025: Surge Ahead with Human Centric AI
The Widening AI Gap in Customer Experience
Personalization as the New Norm in CX
Voice AI and SMB Empowerment in Customer Experience
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About the podcast

Welcome to CX InnovAtIons, the podcast at the forefront of artificial intelligence and customer experience. Join hosts Ethan Ramirez and Sophia Clarke as they delve into innovative strategies, breakthrough technologies, and transformative insights shaping the future of customer interactions. Whether you’re a tech enthusiast, a CX professional, or a business leader, CX InnovAtIons provides the knowledge and inspiration you need to elevate your customer experience through AI and technology.

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