CX InnovAtIonsZendesk's AI-Powered Customer Experience Journey
Zendesk has transformed CX with AI-driven tools like Agent Copilot, achieving 80% automation and enabling real-time personalization. From Freedom Furniture’s faster response times to healthcare cost reductions, this episode explores how Zendesk combines innovation, partnerships with OpenAI, and responsible AI to meet modern customer expectations and deliver business value.
Chapters (4)
About the podcast
Welcome to CX InnovAtIons, the podcast at the forefront of artificial intelligence and customer experience. Join hosts Ethan Ramirez and Sophia Clarke as they delve into innovative strategies, breakthrough technologies, and transformative insights shaping the future of customer interactions. Whether you’re a tech enthusiast, a CX professional, or a business leader, CX InnovAtIons provides the knowledge and inspiration you need to elevate your customer experience through AI and technology.
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